Experts Weigh In: Common Pitfalls to Avoid in Usability Testing

Experts Weigh In: Common Pitfalls to Avoid in Usability Testing

This is the second installment in the series of posts summarizing the Panel Discussion on Usability Testing and the Human Factors product submission process, which included UserWise's CEO, Shannon Clark. In this post, we address the question:

What are pitfalls to avoid when conducting usability testing for a medical device?

Numerous considerations for conducting usability validation testing were named by both the panel and the audience, the most important pitfalls to avoid include...

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Cognitive Bias in Usability Testing

Executive Summary: Cognitive bias is the tendency to subconsciously change ones actions or thought process based on someone else’s comments or behavior. It is important to consider cognitive bias when performing a usability study because it can significantly alter or impair the validity of the results. While cognitive bias cannot always be entirely eliminated, identifying key cognitive biases to which usability study results are particularly susceptible is the first step to mitigating them. Once experimenters are alert to these subtle traps, they can consider approaches that sidestep the biases and greatly improve the accuracy and overall effectiveness of a usability study.

Read the full paper here